CosmoMango documents

Deleting your account

Effective from 19 October 2026.

In short

You delete your CosmoMango account yourself: in the CosmoMango phone app or on cosmomango.com.
We sign you out on every device at once, and no one can sign in to that account again.
We delete the account's data within 30 days. We keep only the sales documents the law requires us to keep.

1.How to delete your account

Sign in in the CosmoMango app or on cosmomango.com.
Open the menu (the button with two lines in the top right corner).
Choose “Delete account” and confirm.

Can't sign in? Write from the account's e-mail address to contact@cosmomango.com with the subject “Delete account”. We delete it within 30 days of your message.

2.What we delete

The account and the e-mail address you sign in with.
Your brands and their brain: description, colours, fonts and logo.
The schedule and all materials: stories, posts, reels and scripts.
Photos in the photo bank and photos for the recordings.
Conversations with the AI in the app.

Database backups are overwritten within a further 30 days.

3.What we keep and for how long

Orders, invoices and accounting documents (with the buyer's details): 5 years from the end of the calendar year in which the tax payment deadline passed, as tax law requires.
Data needed to establish or defend legal claims: until the limitation period ends.
Card or BLIK payment details are kept by the payment operator Stripe, under its own rules.

Details are in the Privacy policy.

4.Without an account

Using CosmoMango without an account? Your brand and materials are tied to this browser's cookie, which expires after 30 days. Ask at contact@cosmomango.com and we delete them sooner.